Desktop Support Technician

Role Overview: The Deskside Technician will provide onsite field support for IT End User Computing (EUC) equipment and services at various Benchmark Electronics sites across multiple countries. The technician will deliver hands-on technical assistance, incident resolution, hardware and software support, and participate in event support operations, ensuring a high standard of customer service and operational excellence. Note: This job required travel therefore the candidate should have reliable transportation to commute between sites if required. Key Responsibilities Deliver onsite and remote support for end users, resolving incidents relating to EUC equipment including desktops, laptops, peripherals, and mobile devices. Provide Break/Fix support, troubleshooting, and issue resolution for hardware and software failures. Initiate and manage the creation of tickets for each reported issue, ensuring that all incidents are accurately logged and tracked through resolution. Conduct pre-instal...