Desktop Tech II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.  To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!  We’re looking for a Desktop Tech II to join our team.



 

The Tier 2 Support Technician is responsible for providing on-site technical support to internal and external customers by resolving complex or escalated technology issues. This role serves as a liaison between customers, departments, and internal teams, helping to lead problem resolution and change management processes,ensuring the daily operation and reliability of applications and hardware, including laptops, desktops, tablets, smartphones, and printers. The work is more technical in nature and may include log analysis, data recovery, and other advanced troubleshooting tasks....