Developer Portal Application Support

AMP - IMPROVING PARTICIPANT ONBOARDING JOURNEY

Malaysia

Associate

Summary of responsibilities

To ensure the application of the critical business (Developer Portal) systems are operating smoothly. To ensure all assigned tasks are completed in accordance with specifications and schedule and to provide 2nd level support for application of the assigned critical business systems.

Key Areas of Responsibilities

• Ensure that application support levels meet both internal and external customer expectations, in alignment with service level agreements (SLAs).
• Monitor the health, performance, and availability of application systems using appropriate tools to ensure efficient and uninterrupted operations.
• Perform routine maintenance tasks and system checks to uphold application stability and proactively prevent potential issues.
• Be actively involved in production environment activities including configuratio...