Developer, Senior Global CC Training

The Sr. Global Contact Center Training Developer is the primary creator of training materials for Royal Caribbean Group’s global contact center network, supporting channels and remote teams across North America, Manila, the UK, Guatemala, Iasi, and Cebu. This Sr. Global Contact Center Training Developer role leads end-to-end development of competency-based curricula, learning pathways, assessments, eLearning, blended programs, and multimedia assets grounded in adult learning principles. The role embeds advanced AI and machine learning capabilities—including generative AI and large language models (LLMs), natural language processing, and TTS/STT and synthetic media—into the instructional design lifecycle to accelerate content ideation, automate routine production tasks, enable adaptive and personalized learning journeys, and improve localization and accessibility at scale. AI- enabled techniques are applied to draft storyboards and scripts, generate assessment ...