Development Escalation Engineer

The Tier-4 Escalation Engineer is a critical member of the enterprise software support and engineering team. You will troubleshoot complex production issues, implement fixes, and improve product reliability. The role requires deep technical expertise across cloud, virtualization, storage, and networking domains, with a focus on minimizing downtime and enhancing customer satisfaction.

Key Responsibilities:

• Dive deep into customer-reported issues by analyzing logs, debugging production code, and identifying root causes.
• Provide solutions and mitigations to ensure business continuity using existing product capabilities.
• Implement code fixes for production issues when necessary.
• Manage customer expectations and ensure high satisfaction during escalations.
• Collaborate with Support, QA, and R&D teams to address escalations and improve internal processes.
• Develop and maintain internal tools to enhance troubleshooting...