Development Support Manager (EMIRATI)

We’re hiring a Manager – Support & Development

This role offers an exciting opportunity to lead a team within a modern contact center environment. You’ll oversee operations, optimize processes, and ensure high-quality service delivery while collaborating with cross-functional teams.

Key Responsibilities

• Oversee and coordinate the day-to-day operations of the support and development team.
• Track performance indicators and implement strategies to improve efficiency and service delivery.
• Review, refine, and maintain operational procedures, policies, and guidelines.
• Work closely with other teams to ensure accurate information and resources are available.
• Guide staff development, training, and performance to maintain high operational standards.
• Contribute to process improvement initiatives, audits, and evaluations to optimize team performance.

What We’re Looking For

• 10+ years of...