Job Description

L2 roles: Job Description For Cloud Operations (Exp 4-8 years)


Technical Requirements :


  • Experience in providing application support.
  • Experience in working on SOP based tickets or workaround to be executed.
  • Experience in working on maintaining SLA.
  • Experience in at least one of the relational database (SQL Server, Oracle, Postgres etc.) preferably running in the cloud.
  • Working knowledge of Linux / Windows operating systems
  • Working knowledge of Batch scripting, Ansible, PowerShell or Shell Scripting
  • Working knowledge across multiple platforms, including on public and private cloud technologies (AWS, GCP, Azure, etc.)
  • Working knowledge with middleware technologies like Tomcat, WebLogic, MQ etc.
  • Working knowledge with monitoring tools like AppDynamics, Grafana, Prometheus, Apica, Splunk, or equivalent
  • Working knowledge in Infrastructure/Application debugging, identifying root cause
  • Understanding of Microservices and containerization
  • Good to know have Network/infra knowledge.
  • Able to resolve customer issues and escalate to L2 team.

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