DevOps Service Engineer - VDI

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role Purpose
Designing, pLanning VDI environments
Ensuring Service SLA/KPI of VDI services
Ensuring Governance, security, Design, Topology and Best practices

Capacity Management
• Licence/software planning and monitoring the license and software demands
• Budget Planning Hardware, software and license budget planning
• Hardware determination of hardware details (quantity,model,ram,cpu) within capacity increase and Technological refreshment of existing environment
• Trens Analysis:Analyzing the VDI environments and determining the resource(hardaware,software,license) and operational(head count, process, documentation) needs that may arise in the future.

Architectural Design and Management
• Disaster Recovery: Designing the redundant structures of VDI environments, determining the needs and creating DR scenarios
• Business Continuity: Business continuity planning of VDI environments, management of analysis, solution Design, applicability, testing and acceptance and coordination with the VDI application layer.

Project Management and Reporting
• Product, Infrastructure and Architectural Experience (Road Map): Align with the VFTR business objectives of the VDI environments; Release of Road Map, which includes technology design change, capacity change, major upgrade planning and commissioning of new features
• Collaboration with stakeholders: Ensuring communication coordination between internal service owners (CRM, IVR, Sales, Call Center, etc.) and VDI service manager, taking a role as a project manager in related projects
• Service Management: Ensuring VDI Service SLA/KPIs (Incident, Availability, Change, etc.) within expected targets and evaluating necessary improvement actions with VDI service manager regularly
• Reporting: Preparing reports on active usage, capacity, SLA, KPI, performance, security and patching related to VDI environments and evaluating necessary improvement actions with VDI service manager regularly

Who you are