Job Description
Job Requirements
About the Role
The Dialer Manager – Cross Sell eBranch is responsible for overseeing the daily operations of the inbound/outbound call center dialer system. This role ensures real-time management of dialer functionalities, database uploads, and telecom line optimization to maximize customer connectivity and agent productivity. The position plays a critical role in enhancing campaign performance and operational efficiency within the Retail Asset business.
Key Responsibilities
Primary Responsibilities
About the Role
The Dialer Manager – Cross Sell eBranch is responsible for overseeing the daily operations of the inbound/outbound call center dialer system. This role ensures real-time management of dialer functionalities, database uploads, and telecom line optimization to maximize customer connectivity and agent productivity. The position plays a critical role in enhancing campaign performance and operational efficiency within the Retail Asset business.
Key Responsibilities
Primary Responsibilities
- Manage the end-to-end functionality of the outbound call center dialer in real time.
- Upload and manage customer databases within the dialer application.
- Monitor and optimize database tables based on campaign connectivity performance.
- Analyze pacing ratios to control agent idle time and reduce call drop-offs.
- Manage telecom infrastructure by recommending and...
Apply for this Position
Ready to join IDFC FIRST Bank? Click the button below to submit your application.
Submit Application