Job Description

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

As a Dialer Specialist you will be responsible for managing and optimizing the performance of automated dialing systems. The role will involve configuring, monitoring, troubleshooting dialer software , collaborate with operations, analytics, and compliance teams to maximize productivity.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

  • Configure and optimize dialer settings, including dialing modes, pacing ...
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