Dialer Specialist

The Dialer Analyst will be responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long‑term staffing in the call center.

Description

• Oversee the configuration, optimization, and troubleshooting of dialer systems.
• Monitor the performance of the dialer software and adjust settings to maximize conversion and agent efficiency.
• Ensure the dialer system is in compliance with regulatory requirements, including the Do Not Call (DNC) list and other telemarketing regulations.
• Supervise and lead a team of dialer agents, providing guidance and support to ensure high performance and productivity.
• Train new dialer agents on the effective use of the system, call strategies, and compliance procedures.
• Provide regular feedback, coaching, and performance reviews for team members.
• Track key perfo...