Dialer Strategy Manager

Dialer Strategy Manager

Schedule: Monday through Friday, 7 AM to 5 PM

Company Overview:

We are a leading collections agency that values innovation, customer-centricity, and operational efficiency. We are looking for a strategic, data-driven, and results-oriented Dialer Strategy Manager to oversee and optimize our outbound dialing campaigns and operations. This role will be critical in ensuring that our contact center operations run smoothly and achieve key performance metrics.

Responsibilities:

• Develop and Implement Dialer Strategies: Design and manage the overall strategy for the company's dialer system, including predictive, preview, and progressive dialing modes.
• Optimize Performance: Analyze dialer performance, campaign pacing, and agent performance to continually optimize productivity, contact rates, and compliance.
• Lead Campaigns: Manage outbound dialer campaigns from inception to completion, including list m...