Dietary Aide

Job Responsibilities

• Function comfortably in a fast‑paced, performance‑based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintain friendly, efficient, positive customer service demeanor toward customers, clients, and co‑workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
• Use software to record patient orders.
• Maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately.
• Work closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
• Maintain the privacy, safety, and dignity of each customer by observing client confidentiality and by closely...