Digital Account Manager

Are you passionate about helping people succeed at scale—and making a real difference along the way? We’re looking for a Digital Customer Success Manager to support and grow a pooled portfolio of care home customers through a digital-first, one-to-many engagement model. In this role, you’ll design and deliver scalable programs that help care teams get the most from our person-centred software, driving adoption, retention, and long-term value. Using data, automation, and thoughtful lifecycle communications, you’ll enable better outcomes for our customers—and the people they care for—every day.

What you’ll do

• Own and manage a portfolio of digital-led customers using scalable, one-to-many engagement strategies
• Drive product adoption, retention, and customer value through automated and programmatic digital touchpoints
• Execute proactive lifecycle communications across onboarding, adoption, maturity, and renewal readiness
• Monitor ...