Digital Account Manager

Role Overview

SRV Media is looking for a Digital Account Manager who can confidently manage clients and understands performance marketing. This role acts as the bridge between clients and execution teams , ensuring strategy, performance, and communication stay aligned.

Key Responsibilities

• Act as the primary point of contact for assigned clients
• Manage day-to-day communication, expectations, and delivery
• Understand and discuss performance metrics across:
• Google Ads (Search, Display, YouTube)
• Meta Ads (Facebook & Instagram)
• Translate client goals into clear briefs for performance, creative, and content teams
• Review campaign performance and identify optimization opportunities
• Participate in weekly / monthly performance reviews with clients
• Ensure timely delivery of campaigns, creatives, and reports
• Coordinate internally to resolve issues and improve outcomes
• Support upselling and cross-selling of agency services

Required Skills & Experience

• Strong experience in digital account management within an agency
• Working knowledge of:
• Google Ads & Meta Ads platforms
• Performance metrics (CPL, CPA, ROAS, CAC)
• Ability to understand reports and explain performance to clients clearly
• Excellent communication, presentation, and stakeholder management skills
• Strong organizational and follow-up skills
• Comfortable managing multiple clients and priorities