Job Description
This role partners with TAL’s Group Life stakeholders to support business initiatives by designing practical, customer-centred digital and business solutions. It oversees system enhancements, provides day-to-day operational support, and ensures clear documentation of new and evolving processes and technologies to enable seamless delivery and continuous improvement.
In This Role You Will
Review and analyse existing business processes to identify opportunities for improvement that enhance customer experience, streamline delivery, reduce costs and eliminate inefficiencies.
Partner with business stakeholders to capture requirements and translate them into well-defined user stories, working closely with engineering teams to deliver intuitive, end-to-end user experiences.
Develop clear written and visual documentation that communicates both technical and non-technical aspects of the product, suppor...
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