Job Description
**Digital Chat Assistant**:
Are you passionate about helping customers and shaping delightful, efficient support experiences? Do you thrive in fast-paced, technology-driven environments? If yes, we're looking for you! As a Digital Chat Assistant, you'll be the front line for our customers via real-time chat, delivering accurate answers, solving problems, and capturing insights that help us improve our products and services.
**About the Role In this opportunity as a Digital Chat Assistant, you will**:
- Identify lead-generation opportunities during chats and route/tag qualified prospects to the BDR team via Salesforce, following consent and privacy best practices.
- Handle real-time customer chats to resolve product, billing, and account inquiries with empathy and clarity.
- Diagnose issues, provide step-by-step guidance, and escalate complex cases with complete, actionable notes.
- Use our CRM and ticketing tools to log in tools, track SLAs, and maintain data accuracy...
Are you passionate about helping customers and shaping delightful, efficient support experiences? Do you thrive in fast-paced, technology-driven environments? If yes, we're looking for you! As a Digital Chat Assistant, you'll be the front line for our customers via real-time chat, delivering accurate answers, solving problems, and capturing insights that help us improve our products and services.
**About the Role In this opportunity as a Digital Chat Assistant, you will**:
- Identify lead-generation opportunities during chats and route/tag qualified prospects to the BDR team via Salesforce, following consent and privacy best practices.
- Handle real-time customer chats to resolve product, billing, and account inquiries with empathy and clarity.
- Diagnose issues, provide step-by-step guidance, and escalate complex cases with complete, actionable notes.
- Use our CRM and ticketing tools to log in tools, track SLAs, and maintain data accuracy...
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