Job Description

Responsibilities:

  • Support Producers & Business Analysts

  • Review new tickets from clients and update the descriptions with scope responses

  • Review defect tickets against functional specification documentation (FSD) scope

  • Help to update FSD

  • Take notes during client training workshops

  • Field calls from clients and 3rd parties

    • Requirements / nice-to-haves: 

  • Competent with standard software & systems e.g. Excel

  • Competent with additional software & systems e.g. JIRA

  • A genuine interest in digital technology, bonus points for eCommerce (or shopping online)

  • An upbeat “can-do” attitude - eager to support the team, learn new skills, and grow within the business

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