Digital Coordinator

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Radisson Hotel Groupis looking for a Digital Localization Senior Specialist to join its Digital
Experience Center of Excellence team in Madrid. This is an exciting opportunity
to be part and learn from a multinational team made of digital experts that
aims at transforming the way Radisson engages with guests digitally to make
their travel experience special, Every Moment Matters.

Reporting to the Digital
Experience and Localization Manager, the Digital Localization Senior Specialist
will be part of a team responsible for one of the most important key pillars,
managing Radisson Hotel Group’s localization strategy and operations for both
online and offline content including its multi-lingual global e-commerce
website and Radisson Hotels app.

The right person for this role…

· Is localization and digital savvy

· Has a strong attention to details and seeks quality

· Sets a high bar for themself

· Likes to solve problems and thinks creatively

· Is intellectually curious and creative

· Is well organized and able to navigate competing priorities

· Has the ability to excel in a deadline-sensitive and
fast-paced environment

· Can evaluate, suggest and adapt localization
plans as suited to the business

Responsabilities

The Localization
Senior Specialist has the responsibility to:

Manage translations requests:

Manage
end-to-end process of content translations requests through the Content
Management System (CMS) or the vendor portal.

Collaborate
with marketing, branding and other internal teams to determine their needs and
recommend solutions.

Manage
timelines for the end-to-end process from intake of request, to publishing to
the site or delivery of offline assets, delivering projects on time and within
budgetary guidelines

Ensure
workflow remains agile and updates are handled as quickly and efficiently as
possible, in line with the LSPs turnaround times and in-house SLAs.

Ensure localization quality:

Maintain
a high standard of localization on all online and offline platforms and assets.

Review
reported localization issues and provide/implement the fix.

Conduct
UX testing to identify localization related bugs and submit tickets in the
reporting tool (both specific to Radisson Hotel Group and LSPs).

Work
with Product teams to test features and services for local markets and uphold
established quality standards.

Enhance the in-language experience:

Provide
a fully localized experience for key markets, ensuring that the content, design
and overall digital experience is relevant for the local audience.

Suggest
enhancements to the web and app to improve the user experience in language.

Identify
new translations opportunities on web and app.

Support with:

Preparation
of weekly and monthly reports.

Day
to day relationship with vendors.

Assist
in maintaining linguistic style guides, translation memories, and terminology
databases.

Represent
linguistic and cultural nuances in cross-functional meetings.

Assist
in documenting process and best practices, sharing these to a larger audience
when needed.

Requirements/Skills

The Digital Localization Senior Specialist must
possess the following requirements and skills:

· 3+ years of experience in localization.

· A high or native level of English, speaking a second
language to a fluent level is a plus.

· Previous work experience in a multi-lingual, multi-brand
content management process, across markets and channels.

· Excellent working knowledge of industry leading
translations/localization technology (Trados knowledge is a plus).

· Experience working with leading web or enterprise Content Management
Systems (SDL Tridion knowledge is a plus).

· Familiar with ticketing systems and SLA Compliance
(Workfront knowledge is a plus).

· Experience in Digital Experience and UX/UI design is
preferred.

· Experience with AI-assisted translations is a plus.

· Culturally sensitive and the ability to work well with a
diverse team.

· High degree of ownership and accountability.

· Balance multiple projects simultaneously within a fast-paced
work environment.

· Ability to work with technical staff and communicate clearly.