Digital Customer Success Associate

Overview

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

As a Digital Customer Success Associate, you’ll learn how to manage self-service customers, ensuring they effectively use our digital products. You’ll engage with customers via email, handle tickets, join meetings (English required), and perform upsells or cross-sells to increase customer value. Your role will involve monitoring customer interactions, ...