Digital Customer Success Manager

Reports to: Director of Customer Success

Ready to lead the next generation of the ThoughtFarmer customer journey?

We're proud of our 100% support rating at ThoughtFarmer and the rave reviews clients give us for our amazing customer service. We’re looking for a tech-savvy, process-oriented Digital Customer Success Manager to help us maintain this standard for our growing digital-first customer segment.

This is an intermediate position, best suited for someone with 2-3 years of experience in Customer Success who has a passion for automation and driving value at scale.

What’s ThoughtFarmer?

ThoughtFarmer is an intranet product that helps employees at organizations around the world share knowledge, stay informed, and feel connected. Our vision is to make every great company the best place to work.

What you’ll be doing

As our Digital CSM, you will be the architect of the one-to-many customer journey. Instead of managin...