Digital Experience Learning Designer

The Digital Experience Learning Designer is required to design end to end digital and instructor led training (ILT) to CX staff and leaders, onshore and offshore, through blended learning.

Digital Instructional Design (80%)

• Design custom interactive and engaging online and blended learning solutions including short animations for a variety of topics that meet Manulife design quality and brand standards.
• Apply instructional design theories and best practice, keeping up to date with L&D trends and develop innovative ideas for online resources.
• Design the evaluation of all learning solutions to ensure they drive business performance and deliver return on investment.
• Responsible for the digital design elements of projects, creating an amazing employee learning experience throughout.
• Creating gold standard digital deliverables that always represent the employee’s best interests, and exceed the comp...