Digital Expert – Telecommunications - Associate consultant

Position Description:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Your future duties and responsibilities:

Job Title:Digital Expert – Telecommunications
Position: Associate Consultant
Experience : 10 to 15 Years
Category: Telecome
Main location: Bangalore/Chennai/Hyderabad
Position ID: J-

Employment Type: Full Time

Job Summary:
We are looking for a results-driven Digital Expert with strong experience in the telecommunications sector to drive digital transformation, optimize customer engagement, and support the adoption of next-generation technologies. The successful candidate will play a key role in modernizing customer journeys, enhancing digital channels, and leveraging data to improve service delivery and business performance.

Key Responsibilities:

• Lead digital transformation initiatives across consumer and enterprise business units, including B2C, B2B, and wholesale segments.
• Drive the development and continuous improvement of digital channels (web, mobile app, self-service portals, e-care platforms).
• Collaborate with product, marketing, IT, and network teams to ensure digitally integrated service offerings (e.g., bundled services, OTT, 5G).
• Analyze customer behavior, service usage, and digital KPIs to optimize the digital customer journey and reduce churn.
• Support the implementation of AI-driven tools (e.g., chatbots, recommendation engines, predictive analytics) for customer service and personalization.
• Ensure seamless integration of CRM, billing, OSS/BSS systems with front-end digital platforms.
• Monitor industry trends in 5G, IoT, cloud services, and network virtualization, providing strategic digital insights.
• Drive agile product development and fast iteration cycles for digital features and services.
• Promote a data-driven culture by helping teams leverage customer insights and real-time analytics.
• Ensure compliance with data privacy regulations (e.g., GDPR, telecom-specific standards).


Qualifications:

• Bachelor’s or Master’s degree in Telecommunications, Digital Business, Computer Science, or a related field.
• experience in digital strategy or transformation roles within the telecom or technology sector.
• Strong understanding of telco infrastructure, customer lifecycle, and digital ecosystems.
• Experience with telecom platforms (e.g., Salesforce, Amdocs, Ericsson, Huawei, Netcracker).
• Proficiency in digital tools and analytics platforms (e.g., Google Analytics, Tableau, Adobe Experience Cloud).
• Excellent stakeholder management and communication skills; ability to drive change across business units.


Preferred Skills:

• Familiarity with eSIM provisioning, omnichannel customer support, digital onboarding.
• Experience in cloud-native environments, APIs, and microservices architecture.
• Understanding of network technologies (5G, fiber, IoT) and their digital business impact.

#LI-SA19

Skills: