Digital Farming Customer Service Team Leader

Position Overview:

We are seeking a dedicated and proactive Customer Service Team Leader to manage the day-to-day operations of our support team. This role is critical in ensuring timely resolution of customer tickets, maintaining high service standards, and supporting the global transformation led by HQ. The ideal candidate will have strong customer service management experience, excellent communication skills, and the ability to foster collaboration across global teams.

Key Responsibilities:

• Manage daily operations of the customer support team, ensuring timely and effective resolution of support tickets.
• Monitor and report on SLA and KPI performance, proactively identifying areas for improvement.
• Provide guidance and mentorship to the support team, fostering a customer-centric culture.
• Identify and communicate recurring issues and trends to management and relevant stakeholders.
• Ensure the team is well-trained and consistently ...