Digital Mail Services Administrator

As the last person to work with the physical document, the administrator plays a key role in ensuring effective data lift and key completion by scanning each document correctly.

By effectively sorting documents, the administrator helps streamline claims to the appropriate area, reducing potential re-work.

By prepping and scanning the documents fully and correctly in a timely manner, the administrator contributes to meeting service levels agreements between Canadian Document Services and the Health & Dental claims area.

The administrator also provides customer satisfaction by ensuring that all documents received are handled safely and expedited to the appropriate departments in a timely manner.

As the first person to work with the digitized image, the administrator plays a key role in ensuring proper classification and correct key completion of data on claim forms and receipts.

Through key completion/indexing, the administrator is responsible for ensuring data is lifted completely and correctly, and entering key data that could not be lifted.

By completing these tasks correctly and in a timely manner, the administrator has a direct impact on the quality of the output to customers, whose claims may be auto-adjudicated based on the data entered.

Reduced errors in the process will lessen the number of claims which require manual intervention by the Health & Dental claims area, which will in turn increase the efficiency of the process and reduce costs.

By reporting issues, gaps and opportunities to the supervisor, the administrator ensures that each document received is handled with caution and due diligence.

Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.

Time management skills and multi-tasking ability

Excellent keyboarding and computer skills

Collaborate effectively with other team members and other departments

Strong Communicating skills and Customer Centric

Understand our business and how our processes affect the Group Benefits line of business as a whole

The role involves tasks which are of a repetitive nature

Ability to lift items weighing from 25lbs to 40lbs ( periodically and for very short time )

This role may require shift-work.

This role may also require overtime when required.

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees 
achieve lifetime financial security and live healthier lives.

A caring, supportive, and inclusive culture

A collaborative and interactive team environment

We are proud to be on the 2025 Best Workplaces in Canada list by Great Place to Work