Digital Platforms

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

At Ciena, we empower communities and businesses to thrive in the AI era by enabling adaptive networks. As part of our Digital Platforms & Innovation Team, this role offers the opportunity to lead transformative initiatives that redefine customer support experiences globally. Join us to foster innovation, leverage AI-powered tools, and advance automation in Global Customer Care (GCC), delivering superior service and exceptional customer experiences.

How You Will Contribute:

• Define, plan, and execute comprehensive program strategies for digital platforms and innovation initia...