Digital Product Owner

Application Deadline: 01/30/2026

Address: 33 Dundas Street West

Job Family Group: Customer Solutions

Hybrid role requiring 3 days a week in the Toronto office.

The Product Owner will lead the vision, strategy, and execution of key deliveries for Retail Assisted Channels Platform, ensuring seamless integration across assisted and digital channels. This role bridges business objectives with technology capabilities to deliver modernized, customer‑centric experiences for frontline teams and clients.

Key Responsibilities

• Define and communicate the product vision and roadmap aligned with the Assisted Channels Platform strategy.
• Own the end‑to‑end product lifecycle: ideation, backlog prioritization, development, testing, and retirement.
• Create and maintain a prioritized product backlog that maximizes business value and customer experience.
• Act as the voice of the business, collaborating with frontline ...