Job Description
The Digital Products Technical Support Expert is responsible for the complete management of a customer support request from the reception of the request until the final resolution.
**Your Mission**:
- Track customer and internal support requests
- Document problems encountered and provided solutions
- Develop and maintain a knowledge base
- Monitor and respect deadlines in processing requests
- Compile data to produce reports that will provide KPIs about support quality and effectiveness
- Maintain, master and improve support tools
- Help carry out system tests before delivering the production or correction to the customer
**Your Profile**:
**Essential Requirements**:
- Strong communication skills to foster trust-based relationships with customers
- Ability to listen, comprehend, and demonstrate patience
- Excellent proficiency in spoken and written English
- Mastery of Windows Server operating system
**Preferred Assets**:
- Familiarity w...
**Your Mission**:
- Track customer and internal support requests
- Document problems encountered and provided solutions
- Develop and maintain a knowledge base
- Monitor and respect deadlines in processing requests
- Compile data to produce reports that will provide KPIs about support quality and effectiveness
- Maintain, master and improve support tools
- Help carry out system tests before delivering the production or correction to the customer
**Your Profile**:
**Essential Requirements**:
- Strong communication skills to foster trust-based relationships with customers
- Ability to listen, comprehend, and demonstrate patience
- Excellent proficiency in spoken and written English
- Mastery of Windows Server operating system
**Preferred Assets**:
- Familiarity w...
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