Job Description
**Purpose and Scope:**
The Digital Support Engineer role is designed to enhance the efficiency, responsiveness, and quality of IT support services by leveraging digital technologies. This role requires a strong understanding of IT service management. This position aims to streamline service desk operations, improve incident management, and provide innovative solutions that support the overall IT strategy.
**Responsibilities and Accountabilities:**
+ **Service Desk Automation:** Design and implement automation solutions to streamline service desk processes and improve efficiency.
+ **Incident Management:** Develop tools and systems to enhance incident tracking, resolution, and reporting.
+ **Major Incident Management:** Deep-dive into major incident management to identify root-cause analysis for outages and how to prevent in the future
+ **Integration:** Integrate di...
The Digital Support Engineer role is designed to enhance the efficiency, responsiveness, and quality of IT support services by leveraging digital technologies. This role requires a strong understanding of IT service management. This position aims to streamline service desk operations, improve incident management, and provide innovative solutions that support the overall IT strategy.
**Responsibilities and Accountabilities:**
+ **Service Desk Automation:** Design and implement automation solutions to streamline service desk processes and improve efficiency.
+ **Incident Management:** Develop tools and systems to enhance incident tracking, resolution, and reporting.
+ **Major Incident Management:** Deep-dive into major incident management to identify root-cause analysis for outages and how to prevent in the future
+ **Integration:** Integrate di...
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