DIGITAL SUPPORT EXECUTIVE

It's fun to work in a company where people truly BELIEVE in what they're doing!

Overall Job Description:

Digital Support Executive is responsible for the daily operational support and maintenance of IT applications, ensuring they perform effectively to meet business needs. The role includes diagnosing and resolving technical issues, collaborating with end users to understand operational challenges, and supporting new system implementations, deployments, and training initiatives to drive operational efficiency. The Executive also contributes to project rollouts and change activities by supporting user testing, setup, training, and communications to promote adoption and efficiency.

Job Responsibilities

Provide daily first-level support for IT applications, investigate data discrepancies and application errors promptly.

Communicate effectively with users and vendors to resolve issues in line with service level agreements (SL...