Digital Support Manager

Digital Support Manager, Auburn Hills, MI

We are looking for a Digital Support Manager. The Digital Support Manager role will own and drive technical support and maintenance activities on large scale advanced customer facing digital platforms to ensure that service level agreements and customer support objectives are accomplished. This technical leadership role requires a broad understanding of multiple technologies, excellent problem-solving skills, service management best practices, strong time management and exceptional communication skills. The Digital Development Support Manager is the go to person for achieving the delivery of operational service levels to customers of digital customer‐facing applications.

Responsibilities:

– Responsibilities include technical management, application management and operations management for staff and vendors engaging in the day‐to‐day support of systems.

– Monitor all problems and balances...