Job Description

Abu Dhabi, United Arab Emirates | Posted on 07/29/2025

Consultz is supporting our client, a leading SWF in the region, in their search fora visionary and hands-on Digital Workplace – End-user Services – Leader .

The incumbent is responsible for leading the enterprise helpdesk function and delivering an outstanding end-user technology experience. This role oversees the design, delivery, and continuous improvement of IT support services, ensuring responsive, consistent, and high-quality support through modern channels including automation, AI, and self-service. The role will transition the service desk from a traditional SLA-driven model to one focused on experience-level outcomes (XLAs), user empowerment, and proactive service delivery.

Key Accountabilities

Managerial Responsibilities

  • Lead and manage the Digital Workplace team, including service desk staff, team leads, and technical support engineers.
  • Develop te...

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