Digital Workplace support Engineer

Role: Digital Workplace support Engineer

Location: New Delhi

Key responsibilities

• Manage, respond to and resolve all End User and related incidents and problems
• Providing Level 3 support for the escalated issues
• Installation, configuration and management of End User Devices and Applications
• Responding to and containing IT Security threats and major incidents related to End User Devices and Applications
• Liaising with 3rd party Vendors like HP or Dell to resolve the issues
• Reduction in repeat incidents through effective Problem Management (Root Cause Analysis)
• You are also required to work with / assist projects team with technical issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations
• Maintaining agreed SLA levels and assuring Quality of delivery at all times

Key Skills/Knowledge:

• In Depth and proven experience of Client Operating systems like Windows 10/11 to MCP certification level
• In Depth and proven experience in handling Microsoft 365 apps-based environment
• Excellent knowledge of GPO related troubleshooting, along with GPO management
• Excellent knowledge of Browser Policies Management
• Good knowledge of MDM (Modern Device Management) via Hybrid model
• Good knowledge of MacOS
• Good knowledge of Privilege Access Management
• Excellent Client Level Networking/TCP
• Troubleshooting (DHCP, DNS, 802.11x), VPN
• Excellent knowledge of PC Hardware, especially Dell models of Latitude/OptiPlex/Precision range
• HP Network printers and managed print servers, HP JetAdmin
• L1 support for Audio/Video and meeting room equipment
• Excellent Communication skills