Digital workplace support engineer

Role: Digital Workplace support Engineer
Location: New Delhi
Key responsibilities
Manage, respond to and resolve all End User and related incidents and problems
Providing Level 3 support for the escalated issues
Installation, configuration and management of End User Devices and Applications
Responding to and containing IT Security threats and major incidents related to End User Devices and Applications
Liaising with 3rd party Vendors like HP or Dell to resolve the issues
Reduction in repeat incidents through effective Problem Management (Root Cause Analysis)
You are also required to work with / assist projects team with technical issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Key Skills/Knowledge:
In Depth and proven experience of Client Operating systems like Windows 10/11 to MCP certification level
In Depth and proven experience in handling Microsoft 365 apps-based environment
Excellent knowledge of GPO related troubleshooting, along with GPO management
Excellent knowledge of Browser Policies Management
Good knowledge of MDM (Modern Device Management) via Hybrid model
Good knowledge of Mac OS
Good knowledge of Privilege Access Management
Excellent Client Level Networking/TCP
Troubleshooting (DHCP, DNS, 802.11x), VPN
Excellent knowledge of PC Hardware, especially Dell models of Latitude/Opti Plex/Precision range
HP Network printers and managed print servers, HP Jet Admin
L1 support for Audio/Video and meeting room equipment
Excellent Communication skills