Job Description
Role: Digital Workplace support Engineer
Location: New Delhi
Key responsibilities
Manage, respond to and resolve all End User and related incidents and problems
Providing Level 3 support for the escalated issues
Installation, configuration and management of End User Devices and Applications
Responding to and containing IT Security threats and major incidents related to End User Devices and Applications
Liaising with 3rd party Vendors like HP or Dell to resolve the issues
Reduction in repeat incidents through effective Problem Management (Root Cause Analysis)
You are also required to work with / assist projects team with technical issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Key Skills/Knowledge:
In Depth and proven experience of Client Operating systems lik...
Location: New Delhi
Key responsibilities
Manage, respond to and resolve all End User and related incidents and problems
Providing Level 3 support for the escalated issues
Installation, configuration and management of End User Devices and Applications
Responding to and containing IT Security threats and major incidents related to End User Devices and Applications
Liaising with 3rd party Vendors like HP or Dell to resolve the issues
Reduction in repeat incidents through effective Problem Management (Root Cause Analysis)
You are also required to work with / assist projects team with technical issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Key Skills/Knowledge:
In Depth and proven experience of Client Operating systems lik...
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