Digital Workplace support Engineer

Role: Digital Workplace support Engineer

Location: New Delhi

Key responsibilities

• Manage, respond to and resolve all End User and related incidents and problems
• Providing Level 3 support for the escalated issues
• Installation, configuration and management of End User Devices and Applications
• Responding to and containing IT Security threats and major incidents related to End User Devices and Applications
• Liaising with 3rd party Vendors like HP or Dell to resolve the issues
• Reduction in repeat incidents through effective Problem Management (Root Cause Analysis)
• You are also required to work with / assist projects team with technical issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations
• Maintaining agreed SLA levels and assuring Quality of delivery at all times

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