Dir Consumer Excellence

Summary

The Director of Customer Excellence is responsible for delivering high-quality, consistent, and reliable end-user technology experiences across Beacon Health System. This role provides strategic and operational leadership for Service Desk, Desktop Engineering, Field Engineering, Mobility, and Endpoint Management, ensuring that technology services effectively support clinical, operational, and administrative workflows.

This role serves as the primary advocate for the end-user experience, balancing service quality, standardization, security, cost efficiency, and clinician satisfaction while aligning with patient-care priorities and regulatory requirements.

MISSION, VALUES and SERVICE GOALS