Job Description
Description
4 Days in the office from any of our locations in RI, or Phoenix AZ
Role is not relocation eligible.
Role Summary
The Director of Engineering for Assisted Services will lead the engineering strategy, architecture, and delivery of platforms that power human-assisted customer interactions across the bank—including contact center tooling, advisor/agent workflows, servicing orchestration, customer communication flows, and intelligent automation.
This leader will unify fragmented servicing platforms, modernize legacy components, and accelerate our transition to an event ‑ driven, API ‑ first, and increasingly AI ‑ assisted servicing ecosystem. The Director will oversee engineering teams building next ‑ generation capabilities such as AI ‑ guided agent experiences, intelligent case routing, natural ‑ language search, automated summarization, and contextual recommendations—all designed to elevate both the colleague and customer experie...
4 Days in the office from any of our locations in RI, or Phoenix AZ
Role is not relocation eligible.
Role Summary
The Director of Engineering for Assisted Services will lead the engineering strategy, architecture, and delivery of platforms that power human-assisted customer interactions across the bank—including contact center tooling, advisor/agent workflows, servicing orchestration, customer communication flows, and intelligent automation.
This leader will unify fragmented servicing platforms, modernize legacy components, and accelerate our transition to an event ‑ driven, API ‑ first, and increasingly AI ‑ assisted servicing ecosystem. The Director will oversee engineering teams building next ‑ generation capabilities such as AI ‑ guided agent experiences, intelligent case routing, natural ‑ language search, automated summarization, and contextual recommendations—all designed to elevate both the colleague and customer experie...
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