Job Description

Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Client Support Director, Business Service Center
Title
Client Support Director – Business Service Center (BSC)
Overview
We are seeking a strategic and people–driven leader to oversee the Client Support Division within the Business Service Center. This key role directs critical areas including Cash Management Implementation & Post-Selling Services, Cash Management Support, Account Opening & Remediation, and Technical Support.
The Client Support Director ensures flawless execution of business initiatives while upholding internal controls, compliance standards, and institutional policies.
Key Responsibilities
Design, implement, and oversee the client-centric post‑selling strategy, ensuring alignment with corporate guidelines and operational risk controls.
Lead the Onboarding Team for SMB clients within Retail Banking, driving continuous imp...

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