Direct Client Support

Summary: The Direct Client Support Technician is responsible for providing end-user applications and hardware support to ensure smooth operations within the organization. This position entails managing desktop applications, printer support, audio-visual equipment, mobile device management, security incident response, and specialized client legal software. The ideal candidate should possess strong troubleshooting skills, a professional demeanor, and a customer service mindset to effectively address user concerns and maintain client satisfaction Essential Job Functions: Provide technical support for end-user applications and hardware, including troubleshooting and issue resolution. Manage desktop applications, ensuring proper installation, configuration, and updates. Provide printer support, including maintenance, troubleshooting, and repair as needed. Assist with the setup, maintenance, and troubleshooting of audio-visual equipment for presentations and meetings. Manage mobile device ma...