Job Description
Responsibilities
- Own and grow a portfolio of strategic enterprise accounts, serving as the primary point of contact for executive stakeholders and ensuring long-term customer success, retention, and expansion.
- Identify customer pain points and proactively uncover new growth opportunities within existing accounts, including upsell, cross-sell, and incremental new business.
- Develop and execute account growth plans that align customer business objectives with Icertis solutions, driving increased adoption, and revenue expansion.
- Rigorously discover customer needs by asking for examples, illustrations, and anecdotes, and translate these into actionable sales and growth strategies.
- Clearly articulate the financial, operational, and strategic benefits of Icertis solutions to both existing and prospective customers.
- Manage complex new sales opportunities within assigned accounts and territory, from qualification through ...
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