Director, Business Operations

The Role:

This role serves as the operational leader for CentralSquare's Professional Services organization, reporting to the VP of Professional Services. The Director is responsible for establishing, implementing, and enforcing a Project Management Office (PMO) that drives consistency, accountability, and excellence across 50+ Project Managers delivering customer implementations.



The Director owns the PMO framework including standardized methodologies, tools, templates, and governance processes that ensure projects are delivered on time, on budget, and with quality. This role establishes the operational cadence that provides leadership with visibility into delivery performance, resource utilization, and project health and holds the PM organization accountable to those standards. A key focus of this role is leveraging AI and automation to optimize Professional Services operations identifying opportunities to increase efficiency, reduce m...