Job Description
About the Role
As Director of Customer communication execution excellence, you’ll lead a team focused on improving how we communicate with customers across multiple channels. You’ll set the strategy for customer communications, work with senior leaders to align solutions with business goals, and drive initiatives that increase revenue and efficiency.
Role Overview:
This senior leader sets the strategy for how customer communications are developed and delivered across multiple channels, ensuring they are efficient, effective, and meet both customer and frontline expectations. The role partners with senior management and analytics teams to align solutions with business strategy, aiming to increase revenue, reduce costs and improve the customer and frontline experience.
Key Responsibilities:
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