Director, Centralized QA Capability

The role is with Insurance company.

Title: VP / SVP – Head of BPO Quality & Central QA Capability

Reporting To: Head – Capability Center

Work Model: UK Business Hours

Location: Noida

Role Summary -

The Head of BPO Quality and Centralized QA Capability will be responsible for setting up, leading, and scaling a centralized Quality function supporting all GRS BPO partner operations. This role will establish a Quality Capability Center in India to support increasing scale and complexity across vendor-managed services. The incumbent will define the overall quality vision, operating model, and governance framework to ensure consistent service standards, regulatory compliance, and strong customer outcomes across vendors and geographies. The role requires deep expertise in vendor QA governance, operational excellence, and data-led quality transf...