Director / CEO

Our client, a leading automobile manufacturer, is recruiting for an to join their business in Spain. Permanent ASAP Take full responsibility for the planning, establishment, and management of company Spain’s after-sales system and team; Develop and implement local after-sales strategies, phased objectives, and execution plans in line with overall company strategy and European market characteristics; Build a comprehensive after-sales operating system covering service, warranty, spare parts, technical support, and training; Establish and implement after-sales standards, processes, policies, and management mechanisms to ensure scalability and sustainability. Operations Management & Target Achievement Provide regular reporting to management on after-sales performance, issues, and improvement initiatives. Plan, build, expand, evaluate, and manage after-sales service providers and service networks in line with business development; Ensure service network capabilities align with market expansion pace. Optimize inventory structure, turnover efficiency, and service fulfillment rates while balancing cost and service quality; Ensure after-sales operations effectively support vehicle sales and customer delivery. Technical Support, Warranty & Training System Establish efficient technical support and warranty / claim management channels; Coordinate with HQ on technical issues, quality feedback, recalls, and service campaigns; Build a structured after-sales training system for internal teams and service network personnel; Continuously improve technical capability, repair quality, and first-time fix rates. Drive a customer-centric approach and plan proactive, human-oriented after-sales service models; Establish and manage customer satisfaction (CSI) and complaint handling mechanisms, including major and brand-sensitive cases; Continuously upgrade after-sales services to enhance customer loyalty and brand reputation. Budgeting, Compliance & Cross-functional Collaboration Prepare annual after-sales demand plans and budget requirements, ensuring effective cost and resource control; Ensure after-sales operations comply with Spanish and EU regulations, consumer protection laws, and internal policies; Act as the key after-sales interface between HQ and the local organization. Bachelor’s degree or above, preferably in Engineering, Automotive, or Business-related fields 10 years of experience in automotive after-sales, including at least 5 years in a leadership or head-of-function role In-depth knowledge of automotive after-sales operations, including service, warranty, spare parts, technical support, and network management Familiarity with after-sales systems such as DMS, warranty management systems, and technical platforms Strong analytical, problem-solving, and risk management skills Ability to balance customer experience, service quality, and cost efficiency J-18808-Ljbffr