Director / CEO

Our client, a leading automobile manufacturer, is recruiting for an

to join their business in

Spain.

Permanent

ASAP

• Take full responsibility for the planning, establishment, and management of company Spain’s after-sales system and team;
• Develop and implement local after-sales strategies, phased objectives, and execution plans in line with overall company strategy and European market characteristics;
• Build a comprehensive after-sales operating system covering service, warranty, spare parts, technical support, and training;

Establish and implement after-sales standards, processes, policies, and management mechanisms to ensure scalability and sustainability.

Operations Management & Target Achievement

Provide regular reporting to management on after-sales performance, issues, and improvement initiatives.

• Plan, build, expand, evaluate, and manage after-sales service providers and service networks in line with business development;

Ensure service network capabilities align with market expansion pace.

• Optimize inventory structure, turnover efficiency, and service fulfillment rates while balancing cost and service quality;

Ensure after-sales operations effectively support vehicle sales and customer delivery.

Technical Support, Warranty & Training System

• Establish efficient technical support and warranty / claim management channels;
• Coordinate with HQ on technical issues, quality feedback, recalls, and service campaigns;
• Build a structured after-sales training system for internal teams and service network personnel;

Continuously improve technical capability, repair quality, and first-time fix rates.

• Drive a customer-centric approach and plan proactive, human-oriented after-sales service models;
• Establish and manage customer satisfaction (CSI) and complaint handling mechanisms, including major and brand-sensitive cases;

Continuously upgrade after-sales services to enhance customer loyalty and brand reputation.

Budgeting, Compliance & Cross-functional Collaboration

• Prepare annual after-sales demand plans and budget requirements, ensuring effective cost and resource control;
• Ensure after-sales operations comply with Spanish and EU regulations, consumer protection laws, and internal policies;

Act as the key after-sales interface between HQ and the local organization.

Bachelor’s degree or above, preferably in Engineering, Automotive, or Business-related fields

10+ years of experience in automotive after-sales, including at least 5 years in a leadership or head-of-function role

In-depth knowledge of automotive after-sales operations, including service, warranty, spare parts, technical support, and network management

Familiarity with after-sales systems such as DMS, warranty management systems, and technical platforms

Strong analytical, problem-solving, and risk management skills

Ability to balance customer experience, service quality, and cost efficiency