Director, Client 360

In the current asset servicing environment, clients are looking for service providers to not only provide core administration services but also act as trusted advisors and partners. The role is to create a client centric culture within the company. Focusing on Client satisfaction by ensuring an enhanced service model is delivered to clients.

Client 360 Lead will help coordinate alignment across operations teams, help mitigate risk, participate in global projects to standardize and enhance our target operating model, implement client satisfaction monitoring and strengthen relationships with our clients.

• Client Relationship Management: Build strong relationships with client decision-makers and operational teams. Develop and execute tailored client account plans and maintain a high level of client satisfaction and retention. Serve as the primary escalation and engagement point for client issues and queries.
• Client Serv...