Director, Continuous Improvement AE Region

About this opportunity

As we are driving a CX transformation across the region to become customer obsessed, Align is looking for a Director, Continuous Improvement for the AE Region. This leadership position will be responsible for evolving the CI culture in the commercial, customer success organization, driving improvements for our customer experiences and leading a team of highly talented CI leaders’ units across the Americas and European region. With our organization embarking onto a journey towards customer obsession, this position will influence how we improve services internally, impacting customers externally in the region providing expertise, technical assistance, consultation, coaching and training to local leadership and front-line staff in application of CI to solve organizational & customer problems. Additionally, this position will use design thinking / Customer journey mapping to improve services we provide for our customers. As we move from transform...