Director Customer Care - Player Services

Salary Range:

125,600 - 175,600 CAD

Director Customer Care – Player Services

Customer Care is the frontline of OLG’s relationship with players, and we are ready to elevate how we support them across every interaction. We are looking for a strategic, modern contact centre leader to shape the future of our Customer Care operations and deliver exceptional experiences across voice, chat, email and digital self-service. In this role, the Director will lead the evolution of our contact centre capabilities, uplift our service culture, and ensure operational excellence in a fast changing, technology enabled environment.

YOUR ROLE IN THE GAME

Reporting to the VP Customer Care, you will be empowered to:

• Set and execute the contact centre strategy by building and delivering an annual plan aligned to enterprise priorities.

• Build and sustain a high perf...