Job Description
At Manulife, our purpose is to make decisions easier and lives better for our customers, employees, and communities. The **Director, Customer-Centricity & Transformation** is a strategic leader tasked with embedding customer-centricity into the core of Manulife’s enterprise operations.
This role will drive transformative change across our global organization, championing standardized ways of working, leading high-impact customer experience (CX) programs, and redesigning key processes to deliver more intuitive, seamless, and personalized service for our customers. You will collaborate with diverse teams across Asia, Canada, and the US, fostering a culture of innovation, collaboration, and continuous improvement that reflects Manulife’s values and ambition.
**Position Responsibilities**
+ Shape and implement a global strategy for CX process transformation in partnership with senior leadership, ensuring alignment with Manulife’s m...
This role will drive transformative change across our global organization, championing standardized ways of working, leading high-impact customer experience (CX) programs, and redesigning key processes to deliver more intuitive, seamless, and personalized service for our customers. You will collaborate with diverse teams across Asia, Canada, and the US, fostering a culture of innovation, collaboration, and continuous improvement that reflects Manulife’s values and ambition.
**Position Responsibilities**
+ Shape and implement a global strategy for CX process transformation in partnership with senior leadership, ensuring alignment with Manulife’s m...
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